To prioritize the health of our customers, employees, and community at large, we are temporarily closing retail operations effective Tuesday, March 17th until further notice. The temporary closure period will be reassessed as we continue to monitor the developments of COVID-19, and any updates will be announced via email and our website (www.moussy-global.com).
All members of our retail team will be compensated for their scheduled hours during the two week closure and our corporate team will be working remotely. For employees fulfilling e-commerce orders, we are ensuring a safe work environment by limiting the number of staff at any given time to 10 or under, scheduling professional deep clean, and instructing all team members of proper hand washing and cleaning guidelines.
While we are doing our best to fulfill e-commerce orders, please understand any delays caused by the crisis. If you are uncertain about delivery times, our customer service team is here to assist you via email ([email protected]) or through our web form (https://moussy-global.com/contact). Our goal is to always be transparent with our fans.
Thank you for your continued support and please stay safe and healthy!
Will you continue to launch new products in the coming weeks?
Yes, we will continue updating our website with new arrivals. We want to maintain a sense of normalcy for our customers.
How will you fulfill my order?
We are ensuring a safe work environment by limiting the number of fulfillment staff on-site, practicing strict social distancing rules, scheduling professional deep clean, and instructing all team members of proper hand washing and cleaning guidelines.
Will my shipment be delayed?
Processing: we strive to ship every order within 2-3 business days. Should we need additional days to process your order, our customer service team will reach out and assist you with any changes you may wish to make.
Shipping: our carriers’ standard shipping times apply. U.S. orders are shipped via UPS and international orders are shipped via FedEx or DHL.
What is your return and exchange policy?
We have extended the return ship policy by 15 days. We ask that you continue to initiate your return within 14 days of receiving your order but the products do not have to be received by us for 45 days after the date of purchase. To start your return, email us at [email protected], send a chat or complete our online form.