• Home
  • MOUSSY's Update on COVID-19

Last updated: July 17, 9:00AM EST

Dear MOUSSY Friends and Family,

 

We are excited to welcome you back in store starting Friday, July 17th!  Our updated opening hours are below.  We will adjust our schedule to best suit your needs so please check back regularly for the latest hours.

  • July 31st (FRI): 12pm – 6pm 
  • August 1st (SAT): 12pm – 6pm
  • August 2nd (SUN): 12pm – 6pm
  • August 3rd (MON): Closed
  • August 4th (TUE): Closed
  • August 5th (WED): Closed
  • August 6th (THU) : Closed
MOUSSY is committed to providing a safe environment for our customers and employees.  Rest assured that we are complying with all state and local guidelines including increased store cleanings, hand-washing, and social distancing practices.  Click here for details on our health & hygiene guidelines.
 
For the safety of our employees, we kindly require all customers to wear a face mask and follow social distancing guidelines.  Hand sanitizers will be available throughout the store. 
 
If you have any questions, our retail team is happy to assist you via phone or email.  We also welcome virtual-appointments and phone orders for those who wish to shop remotely or privately.    
 
Thank you for being a part of the MOUSSY family and your continued support for the brand.  We look forward to seeing you soon!

 
-MOUSSY

 
 
 
FAQ

 
What health & hygiene guidelines are you following to ensure a safe in-store shopping experience?
 
  • We are thoroughly cleaning the store at the end of each day, and we are increasing regular cleaning and disinfecting throughout the day.
  • All employees are required to wear face coverings while on the premise and we kindly require that customers do the same. 
  • We are observing social distancing and ask that all customers stand at least 6 feet apart from each other.
  • Hand sanitizers are available throughout the store.
  • A plexiglass barrier has been added at the checkout counter.
  • We offer contactless payment and encourage customers to opt for contactless payment.
  • All employees complete a health check each day before reporting to work.
  • We are limiting the number of customers who can enter the store at any given time.
  • All items that have been tried on or returned are held for 24 hours before being placed back on the floor. 
  • Fitting rooms are disinfected after each use.  We may close the fitting room at our discretion and appreciate your kind understanding.  

Will you continue to launch new products in the coming weeks?
 
Yes, we will continue updating our website with new arrivals. We want to maintain a sense of normalcy for our customers.
 
How will you fulfill my order?
 
We are ensuring a safe work environment by limiting the number of fulfillment staff on-site, practicing strict social distancing rules, scheduling professional deep clean, and instructing all team members of proper hand washing and cleaning guidelines.  
 
Will my shipment be delayed?
 
Processing: we strive to ship every order within 2-3 business days.  Should we need additional days to process your order, our customer service team will reach out and assist you with any changes you may wish to make.  
 
Shipping: our carriers’ standard shipping times apply.  U.S. orders are shipped via UPS and international orders are shipped via FedEx or DHL.
 
What is your return and exchange policy?
 
We have extended the return ship policy by 15 days. We ask that you continue to initiate your return within 14 days of receiving your order but the products do not have to be received by us for 45 days after the date of purchase. To start your return, email us at [email protected], send a chat or complete our online form
 
I have a question that is not answered above.
 
Our customer service team is here to help you!  You can email us at [email protected], send a chat or complete our online form

Go back to homepage