Returns & Exchanges
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unworn items.
To ship an item back to MOUSSY please:
- Within 14 days of receiving your order, email us at [email protected] with a description of what you want to return and your order number, and we will get back to you with return instructions.
- Indicate on your invoice whether you are exchanging or returning the item(s).
- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please email us at [email protected] or leave a message with the “Shop Assistant” found at the bottom right-hand side of the page with the order number, the item, and size you would like on hold for the exchange
- Pack your item(s) and invoice into a bag or box.
- Ship the parcel back to the return address indicated in the return instructions we will send you via email when you request a return/exchange.
For a return or exchange to be valid:
- All returned items should be in their new and original condition as you received them: with tags, unused, unwashed and unworn.
- All returns must be shipped to us with a tracking number and must be received by us no later than 30 days from the date of purchase (barring any customs-related delays for returns from outside the US).
- Please email us a photo or scan copy of the return invoice/receipt and the tracking number to [email protected].
- No refunds or exchanges on items with a discount of 50% or more.
- Sorry, we cannot accept in-store returns at this time.
We reserve the right to not accept returns or exchanges that do not meet the above requirements.
ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.